Provide customers (both internal and external) requested parts and accessories in a timely manner. In addition to specifying the correctly needed items, the Parts Counterperson is responsible to solicit additional sales; charges out merchandise using the CDK, follow-up on special orders, tag, store, and process warranty parts, assist in conducting inventory cycle counts, and keep inventory area, parts counter and retail area/displays clean and orderly.
Responsibilities
As a Parts Advisor, you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
- Answer telephone and greet customers & vendors in a friendly and professional manner.
-
Maintain clean and professional appearance of the counter, work area, and stockroom.
-
Interact with the Service Team to coordinate parts for vehicle repair and service.
-
Order parts from suppliers based on Service Department and customer requests.
-
Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
-
Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
-
Receive payment or obtain credit authorization.
-
Process core returns, parts warranties, and parts returns as necessary.
Qualifications
- Previous parts advisor experience preferred
-
Understand basic automotive components and systems
-
Automotive dealership service experience is a plus
-
Any automotive certifications is a plus
-
Acceptable driving record and a valid driver's license in your state of residence
Audi/VW experience preferred but not required.
CDK experience is preferred but not required.
Xtime experience is preferred but not required.