* Must be extremely tech savvy
Come join a very busy award-winning, highly rated Plumbing Company based out of Rancho Cucamonga, CA, servicing all of Riverside County, San Bernardino County, Orange County, and some of Los Angeles County.. We are very busy and in urgent need of more skillful CSRS/ dispatchers. We are a reputable, honest, and hardworking company that takes pride in delivering great service.
As a Csr/ dispatcher, the focus is to answer all incoming customer service requests and resolving any customer issues. Managing over 100 requests daily, respond to messages, identifying plumbing problems customers within minutes is key. You must be able to qualify calls, prioritize service requests, give customers the best service experience, learn our service area, our call types, and be able to always solve any customer request.
The personality for a great csr/ dispatcher is someone that really caring for customers loves to talk. help others, and is an expert at problem-solving.
Responsibilities
- Resolve any and all customer service request , customer complaints, and customer inquiries
- Answer and manage a very high call volume of service requests and customer inquires
- Maintain and grow customer satisfaction on behalf of the company
- Provide exceptional customer service and be able to handle most customer concerns from start to finish
- Be able to identify any emergency situations and take action to make sure the safety of our customers is also taken care of
- Dispatch service technicians to jobs , using dispatch for profit methods
- Identify and assess customers’ needs to achieve satisfaction
- Be a great problem solver & a master at time management.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer care team monthly targets and call handling quotas
- Handle customer and technician complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, and process customer accounts
- Follow company scripts and booking procedures, guidelines, and policies
- Take the extra mile to continuously learn plumbing and skill set of each technician.
Skills
- Must be tech savy most communication is via email and various apps
- Expert Problem solver
- Reliable
- Bachelors Degree preferred
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time efficiently
Job Types: Full-time, Part-time
Pay: $22.00 - $30.00 per hour
Expected hours: 25 – 60 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Education:
Experience:
- Customer service: 3 years (Required)
- plumbing: 1 year (Preferred)
Work Location: In person