Job Title: Sr. Desktop Support
Location: Richmond, VA
Contract: 11+ Months
Note: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest
Job Description:
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Skills:
- Strong working knowledg Running reports and analyzing common complaints and problems. e of computer systems, hardware, and software, including drivers and bios
- Excellent problem-solving, analytical, and team-working skills
- Excellent communication and interpersonal skills.
- Demonstrated ability to obtain feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Openness to learning new technologies.
- Openness to learning new technologies