Newrest ATL has an exciting opportunity for an experienced Assistant Catering Service Manager.
This individual oversees the commercial department in conjunction with the Customer Service Manager. This individual will fill in as the manager and acts with the same authority under the direction of the Manager. This individual sets the tone for the department's culture, ensures that team members accomplish the work, and treats them equitably and respectfully. This individual provides the vision and motivation for the department to improve recruitment and retention efforts. This individual consistently evaluates ways to improve the operational flow and maintains the quality and safety standards defined by Newrest.
ESSENTIAL FUNCTIONS
Supervisory and Management
This position oversees the Customer Service department. This individual manages and supervises the work of all employees within the department, provides vision and clear expectations to all team members, handles succession planning for all employees as well as holds team members accountable.
Operations
Operational responsibilities are as follows: take ownership of the department; ensure that the client's needs are met through proper interaction with customer service representatives and by serving as a liaison between the client and the operations team. This individual communicates to the team any changes in the scope of work or concerns or compliments from the client. This individual will ensure that the client is content with the services provided by Newrest. Much of this is accomplished through the team.
Safety and Quality
In the area of quality and safety, this individual will ensure that all processes conform to the customer and Newrest specifications, always comply with good hygiene and manufacturing practices (e.g., hazard analysis and critical control points [HACCP], FIFO), carry out cleaning, washing, and sanitation of premises by cleaning plan, investigate and complete incidents/accidents documentation as well as enforcement of safety processes and legal requirements for all processes.
Human Resources
This position also holds the following HR-related responsibilities: interview and determine the individuals to join your department, approve time off requests and other leaves of absence, perform performance reviews for all department team members, approve all timecards and resolve timecard discrepancies, mentor and coach team members and provide corrective actions as required regular and timely attendance.
EDUCATION/EXPERIENCE AND QUALIFICATION REQUIREMENTS
The ideal candidate needs to possess the following:
- High School Diploma required.
- Bachelors in Operations, Management, Business Management, or related field, strongly preferred
- 3-5 years of experience in airline, hospitality, manufacturing, or food industry
- 1-3 years of experience managing others
- Strong preference is given to someone with experience in a start-up or turnaround environment.
- Excellent communication skills with ability to anticipate customer needs and address them.
- Strong leadership skills, especially in holding others accountable and creating/maintaining an organized and engaged team.
- Ability to work well under pressure and meet tight deadlines.
- Good understanding of supply chain and warehouse
- Detail-orientated with the ability to see the big picture.
Benefits
- Free company lunch daily
- Medical, dental, and vision insurance
- PTO
- Paid company holidays
- 401(k)
- Paid parental leave.
PHYSICAL ENVIRONMENT
While performing the duties of this job, the employee is regularly required to sit, walk, talk, and/or hear. The employee is frequently required to use hands to handle or feel. The employee must also occasionally lift and/or move up to 50 pounds. The employee is also required to frequently inspect the manufacturing floor and will be exposed to noise levels that may range from moderate to loud.
ABOUT THE COMPANY
Newrest, established by Co-CEOs Olivier Sadran and Jonathan Stent-Torriani, has had a firm foundation in Group Catair since 1996. It is the only major catering company that operates across all segments of catering and hospitality, including airline catering, duty-free on-board, buy-on-board, contract catering, remote site and support services, airport and motorway retail, and rail catering. In 2017, Newrest achieved revenues of almost 1.8 billion Euros with a workforce of over 30,800 spreads across 49 countries, making it the foremost "independent" airline caterer globally. The company is steadfastly dedicated to continual progress and innovation for its clients, the prosperity and advancement of its employees and managers, sustainable and enduring development of the business, and unwavering respect for social and environmental values in all its operations.