At Western Fireplace Supply, our mission is to be the provider of choice in the markets we serve by offering an experience that exceeds our customers’ expectations. We are seeking a Customer Service professional to join our Production department. This position will be onsite.
The successful candidate will be a self-starter, reliable and has a stable work history. We will provide all necessary training. Entry level applicants are strongly encouraged to apply!
Duties and responsibilities of this role include but are not limited to:
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Scheduling technician dispatching, building permit pulling and tracking
- Relaying information such as work orders or other messages to and from work crews, field inspectors, or supervisors
- Speaking with employees, supervisors and customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules, orders, and invoices
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed
- Maintain accurate and detailed records of customer interactions and transactions within our customer service database
- Assist with daily invoicing
Qualifications of successful candidate:
- Exceptional telephone and personal customer service skills. Friendly, professional.
- Ability to work under pressure, handling multiple demands, priorities and deadlines
- Strong communication skills
- Self-motivated, driven, and results-oriented
- A sincere desire to help and please customers
- Team player with positive attitude.
- A quick learner with an eagerness to learn
- Great work ethic, is dependable and takes pride in their work
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
- Solid organizational skills and the ability to handle multiple tasks simultaneously
- Aptitude to learn technical information
- Basic Microsoft knowledge (Word, excel, PowerPoint, outlook)
- Reliable attendance record
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- No experience needed
- Under 1 year
Weekly day range:
Work setting:
Ability to Commute:
- Colorado Springs, CO 80915 (Required)
Work Location: In person