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DESCRIPTION
T H E D E P A R T M E N T
The Department of Health and Human Services has been improving the health of the Long Beach community for over a century, and Long Beach is one of only three municipal health jurisdictions in the State of California, as well as one of three City homeless continuums of care in Los Angeles County. The Department recently received public health reaccreditation and works to address matters of public health and safety, including communicable disease, strengthening the public safety net, and equitable access to care. Of the Department’s $170 million budget, more than 80% comes from grant funding. The Department is overseen by the Director of Health and Human Services and has more than 55 programs serving the health and wellness of the City. It is organized into seven bureaus—Community Health, Communicable Disease and Emergency Response, Collective Impact, Environmental Health, Homeless Services, the Housing Authority, and Administrative and Financial Services. The Department operates its programs and services as efficiently and effectively as possible, using technology, innovation, and creativity to enhance the quality of services provided to the Long Beach community.
EXAMPLES OF DUTIES
T H E P O S I T I O N
The Homeless Services Officer reports to the Manager of the Homeless Services Bureau. The position is responsible for the scheduling, direction, supervision, management, and direct provision of services from City staff, as well as leadership for the citywide homelessness response. The Division has a current staff of 40, with 6 direct reports to the Officer. This position is located at the Multi-Service Center and will manage overall operations of the Bureau’s Access & Site-Based programming. This position is located at the Multi-Service Center, 1301 West 12th Street, Long Beach, CA 90813. Reporting to the Homeless Services Bureau Manager, the Homeless Services Officer will manage overall operations of the Bureau’s Outreach and Field-Based programming.
This position will assist in the development of Access Center and Problem-Solving Teams, building on the current momentum of interagency coordination and ensuring best practice models are developed and utilized by division staff. This includes integrated strategic planning for the Homeless Services Bureau’s programs divisions, coordination with the Long Beach and Los Angeles County Coordinated Entry Systems (CES), collaboration with City departments and County partners and management of staff and daily operations. The Officer will ensure data entry and compliance with HMIS (Homeless Management Information System), accurate and timely outcomes/reporting requirements and ensure the division meets established performance targets including quality improvement goals and objectives.
The Access & Site-Based Services Officer will be responsible for ensuring direct staff support to the Long Beach CoC and CES Access Points, which assist in assessing and triaging people experiencing homelessness, and facilitating access to appropriate resources, based upon need, availability, and eligibility. Under the guidance of the Access & Site-Based Services Officer, Access Center & Problem-Solving teams will provide assessment, triage, information, referrals, supportive services, problem-solving and diversion, and access to resources to address emergent and basic needs (food and meals, hygiene and sanitation, transportation, storage, etc.). Additionally, the Access & Site-Based Services Officer will lead efforts to assess for, and coordinate access to interim and/or permanent housing for individuals experiencing homelessness.
Specific duties include:
- Assists in the development of Access Center and Problem-Solving Teams, building on the current momentum of interagency coordination and ensuring best practice models are developed and utilized by division staff. This includes integrated strategic planning for the Homeless Services Bureau’s programs divisions, coordination with the Long Beach and Los Angeles County Coordinated Entry Systems (CES), collaboration with City departments and County partners and management of staff and daily operations;
- Ensures data entry and compliance with HMIS (Homeless Management Information System), accurate and timely outcomes/reporting requirements and ensure the division meets established performance targets including quality improvement goals and objectives;
- Directs staff operations within the Long Beach CoC and CES Access Points, which assist in assessing and triaging people experiencing homelessness, and facilitating access to appropriate resources, based upon need, availability, and eligibility. Under the guidance of the Access & Site-Based Services Officer, Access Center & Problem-Solving teams will provide assessment, triage, information, referrals, supportive services, problem-solving and diversion, and access to resources to address emergent and basic needs (food and meals, hygiene and sanitation, transportation, storage, etc.);
- Leads efforts to assess for, and coordinate access to interim and/or permanent housing for individuals experiencing homelessness; and
- Performs other duties as assigned.
Placement within the salary range will be dependent upon factors such as qualifications, experience, and/or grant funding availability.T H E I D E A L C A N D I D A T E W I L L
- Understand the broad context and innovative practices related to the division’s efforts.
- Demonstrate the values of integrity, transparency, excellence, innovation, partnership, and teamwork.
- Provide strong leadership in a changing government environment, with strong working knowledge of public administration in municipal government, contract and grants management, program staff development, and political acumen.
- Have knowledge of the regulations governing the management and operations of programs, public and financial reporting requirements, auditing, and reviewing standards.
- Establish and maintain effective working relationships with staff, community partners, regulatory agencies, local officials, residents and boards, and the ability to develop and promote a culture of quality customer service.
REQUIREMENTS TO FILE
M I N I M U M R E Q U I R E M E N T S
A Bachelor’s Degree from an accredited institution in Public Administration or Policy, Public Health, Social Work, Human Services, or a closely related field. Professional experience beyond the minimum qualifications may be substituted for education on a year-for-year basis.
A minimum of five years of professional experience operating community programs with a minimum of three years in a management/supervisory capacity.
Valid motor vehicle operator license. (Required to obtain a California motor vehicle operator license within 6 months of employment if license is out of state. DMV K4 driver license information report required during onboarding if selected for position).
DESIRABLE QUALIFICATIONS
- Master's Degree in Social Work, Public Administration, or a closely related field.
- Professional experience and knowledge of homeless services programs, funding, systems, and laws.
PROFESSIONAL ATTRIBUTES
- Engaging, collaborative, and facilitative in nature and able to work well with Department staff in all positions and the community.
- Action and results oriented, innovative, strategic, and accepting of accountability.
- Energetic and willing to be hands on.
- Comfortable working in a complex public service organization with rapidly changing issues, needs, and challenges.
- An active listener and supportive team builder with strong interpersonal and communication skills.
- Supportive of a collaborative work culture that encourages and models a healthy work life balance.
- Works constructively in a culturally inclusive work environment and community.
Furthermore, they will:
- Understand the broad context and innovative practices for addressing the needs of those experiencing homelessness.
- Embody the attributes of principled leadership; trusteeship, values, ethics, commitment, honesty, and vision.
- Be able to provide strong leadership in a changing government environment, with strong working knowledge of public administration in municipal government, contracts and grants management, program and staff development, and political acumen.
- Have knowledge of the regulations governing the management and operations of programs and public and financial reporting requirements, auditing, and reviewing standards.
- Be able to establish and maintain effective working relationships with staff, community partners, regulatory agencies, local officials, residents and Boards.
- Be able to develop and promote a culture of quality customer service.
- Understand the social determinants of health and opportunities for effective partnerships to impact areas outside of Homeless Services.
SELECTION PROCEDURE
A P P L I C A T I O N P R O C E S S
This recruitment will close at 11:59PM PST, on Saturday, June 29, 2024. To be considered, applicants must submit a resume, cover letter, and proof of education (if substituting education for required experience) in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact (562) 570-7915.
E Q U A L O P P O R T U N I T Y
The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.
The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visitinghttps://calcivilrights.ca.gov/fair-chance-act
The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-7915.
For technical support with your governmentjobs.com application, please contact (855) 524-5627.
Job Type: Full-time
Pay: $105,002.07 - $150,000.87 per year
Benefits:
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
People with a criminal record are encouraged to apply
Ability to Relocate:
- Long Beach, CA 90815: Relocate before starting work (Required)
Work Location: In person