The Home2 Suites is looking for a Front Desk Agent. We are a Hilton hotel located near the KU Medical Center. The Home2 Suites is a beautiful and modern all-suites property with 89 guest rooms.
Shifts
- Full Time
- The ideal candidate will have open availability.
- PM: 2pm-10pm / 3pm-11pm
Responsibilities
- Manage hotel front desk responsibilities which includes answering phones, guest check-in and check-out, billing and payment collection, and fulfilling guest requests.
- Clean and organize front desk, lobby and back office spaces.
- Communicate and collaborate with other hotel departments including housekeeping and maintenance to ensure a seamless guest experience.
- Address and resolve guest issues and complaints independently.
- Having strong attention to detail when handling guest billing.
- Handle other responsibilities as needed/directed by hotel management.
Skills
- Possessing an ability to multitask.
- A positive attitude and a commitment to working as a team.
- Flexible schedule, including weekends and holidays.
- Passionate about delivering excellent guest service in every guest interaction.
- Confidence working front desk shifts independently.
- Skilled with computers and ability to learn new programs as directed like Excel, Word, and hotel operating system. (PEP)
- Excellent communication skills (important both for guests and internal collaboration).
- Able to handle stressful situations and solve problems in a calm, professional manner.
- Physically able to perform all responsibilities including but not limited to standing for extended periods and lifting up to 50 pounds.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Hilton Hotel Employee discount
- PTO
We look forward to meeting you!
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person