Required Qualifications • Prior customer service supervisory or lead experience required. • High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience. • Customer service experience, preferably in a call center environment. • Must have strong customer service soft skills. • Strong problem-solving skills. • Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook). Sales Force experience a plus. • Must possess the ability to problem solve and multi-task. Preferred Qualifications • Customer service experience, preferably in a call center environment. • Sales experience strongly desired. • Bilingual Spanish preferred.