Position Summary:
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Responsibilities:
Essential Functions
-
Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
-
Obtains accurate and complete patient demographic and insurance information.
-
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
-
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
-
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
-
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
-
Interacts with patients and families in a professional manner.
-
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
-
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
-
Participates in Quality Assurance/Quality Indicator activities as assigned.
-
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
-
Practices the efficient use of supplies.
-
Assists billing service as requested.
Qualifications:
Education/Training
- High School graduate or equivalent.
Licensure/Certification
Experience
- Six (6) months experience in a clerical office, or general business, and/or customer service setting