CHARLOTTESVILLE FREE CLINIC
MEDICAL OFFICE RECEPTIONIST
PURPOSE: The Medical Office Receptionist will support the mission of the Charlottesville Free Clinic (CFC) by providing excellent customer service to patients, visitors, and all other stakeholders.
REPORTS TO: Supervisor, Front Office Coordinator. Reports through Chief Operations Officer.
DUTIES: Greet all visitors and answer phones, promptly and courteously
Schedule medical, mental health, and insurance (Medicaid) enrollment appointments.
Learn patient scheduling database in order to schedule both for day or evening visits.
Daily review of new patient requests, registering and scheduling patients.
Demonstrate proficiency with the phone system, clearing all messages several times throughout the day.
Manage calls to patients for appointment reminders.
Manage all patient charts, to ensure charts are set up for both day and evening clinic in advance of opening.
Review and respond to medical record requests.
Perform general administrative support as needed, including faxing, copying materials, pulling and filing charts.
Participate in bi-weekly team meetings as a valued member of the CFC Medical Team and monthly staff meetings.
Build knowledge about CFC, the health department and other resources in order to direct to appropriate community resources.
QUALIFICATIONS:
The Medical Office Receptionist will have appropriate education and experience in medical office reception. Spanish-speaking required.
The position requires a commitment to patient first care, excellent communication skills, and sensitivity to patient concerns.
Must be well-organized, detail-oriented, and able to manage and complete tasks in a timely manner while working in a busy, fast-paced environment.
Must also be able to work well with a wide range of volunteers under sometimes unpredictable conditions, demonstrating a cooperative and positive attitude
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Outpatient
Medical specialties:
Schedule:
- Monday to Friday
- No nights
- No weekends
Work Location: In person