Job Overview:
The Sr. Director of Client Services will be responsible for the overall coordination and management of initial quotations, proposals, and change order processing. This individual will work with the Business Development Director(s) supporting the explanation of Pii’s capabilities and will support the customer from initial lead generation through contract signature. In addition, this individual will serve as the liaison from a contractual perspective with the Pii Program Management team to ensure a seamless transition of any newly signed booking to support a robust customer service experience.
Responsibilities:
-
Directly responsible for the review and ultimate approval (in conjunction with Finance) of all initial quotations and new contracts, including all pricing.
-
Responsible for reviewing change orders, reviewing and ultimate approval (in conjunction with Finance) including pricing and creation of milestone payment schedules. Drafting of change orders will be required on a case-by-case basis to ensure timely execution.
-
Work with Finance team to establish and maintain a price book that aligns with cost structure, gross margin targets, and model for all facets of business model from development to commercial services.
-
Lead a team supporting New Business Opportunity Reviews for any RFPs on inbound inquiries in coordination with the Program Management team to ensure timing and thorough input from the technical teams.
-
Interact with R&D and technical teams on development programs to support the Sales process.
-
Work closely with Customer and/or Program Management team to generate draft timelines based on the program(s) under consideration to provide greater transparency delivering an outstanding customer service experience.
-
Liaison with Legal team(s) to obtain approval for customized terms and conditions, MSAs, & CSAs.
-
Collaborates with all necessary SMEs to develop contract language and ensure applicable nonstandard terms and conditions are properly approved prior to contract execution.
-
Evaluates contract requests and provides support in the development and implementation of new contracting strategies and procedures.
-
Participates and supports (when required) the discussion between customers and the Business Development team.
-
Manage the entire contract process, partnering with key internal departments to develop, write, negotiate, and implement contracts.
-
Participate in Customer Meetings being a key representative and face to the organization.
-
Perform other duties as assigned.
Qualifications:
-
Bachelor’s degree, or equivalent combination of education, training and professional experience that provides the individual with the required knowledge, skills, and abilities.
-
5-8 years of Business Development experience in CMO/CDMO and/or of pharmaceutical experience in drug development, business development, and/or project management
-
Previous Project Management experience is a plus.
-
Ability to operate effectively in an environment with high levels of ambiguity, and effectively drive corporate strategies and objectives into the Business Development functions.
-
Previous people management experience and demonstrated success. Coaching and mentoring others on the team and cross-functionally. Contributes to the strategic direction of the business.
-
Ability to influence and align complex groups of stakeholders towards overall business objectives.
-
Skilled in working with Finance in evaluating and developing pricing models.
-
Demonstrated knowledge of contract terminology enabling a comprehensive review and commentary of business contracts
-
Line 3
-
Experience in successfully managing complex technical issues using structured analysis and methodology and articulating clear and concise direction to other operations staff.
-
Strong experience with project and people management.
-
Able to administer personnel performance evaluations.
-
Demonstrate the ability to write and understand technical information and produce detailed reports.
-
Demonstrates good leadership skills and the ability to establish and maintain good working relationships with other departments, including vendors, colleagues, and subordinates.
-
Demonstrates the appropriate technical knowledge necessary to make sound decisions on development issues with minimal supervision.
-
Demonstrate the ability to analyze data and information and assess and resolve complex problems/issues as required.
-
Must be able to comprehend and follow all applicable SOPs.
-
Demonstrate knowledge and experience with electronic Quality Management Systems such as MasterControl and Trackwise.
-
Demonstrate the ability to acquire the appropriate knowledge from resources on the current federal, local, and international regulations regarding the production, testing, and release of drug substances and products.
-
Good understanding of cGMPs, industry, and regulatory standards and guidelines.
-
Demonstrate familiarity with Microsoft programs like Word, Excel, PowerPoint, Project, Teams, Outlook, etc.
-
Demonstrate the ability to portray the appropriate level of integrity and professionalism.
-
Demonstrate the ability to communicate effectively with management, staff, regulators, and client representatives in written and verbal formats.
-
Demonstrate the ability to complete tasks accurately and according to established and shifting timelines.
-
Demonstrate the ability to make quality scheduling, resource allocation, and priorities decisions.
-
Energetic, execution-focused, self-motivated, and organized individual who is accustomed to working in a deadline-focused, high-pressure entrepreneurial environment.
-
Results-oriented and efficient.
-
Creative and open-minded who fosters an environment in which sharing of ideas is encouraged.
-
Demonstrate the ability to work closely with a diverse customer and employee base (internally and externally).
-
Demonstrate the ability to work well in a cross-functional team environment.
-
Must communicate fluently in English and have legible handwriting.
Physical Demands:
-
Ability to travel between and within facilities to visit staff, operations, and projects, as needed.
-
Ability to sit, stand, climb stairs, and climb ladders to mezzanines (when necessary).
-
Ability to lift up to 40 pounds on occasion.
-
Ability to use PPE (safety shoes, goggles, respirators, gloves, etc. when necessary).