Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Analyze customer needs and recommend appropriate solutions
- Resolve customer complaints in a professional and timely manner
- Maintain and update customer-related systems
- Coordinate calls, meetings, and communications between management and customers
- Maintain a high level of product knowledge to communicate with customers effectively
Skills:
- Background in customer service
- Proficiency in navigating a CRM
- Excellent phone etiquette
- Strong oral and written communication skills
- Proficient with computers
- Positive attitude
- Ability to work well with others
- Strong analytical skills to understand customer requirements
Join our team and enjoy a collaborative work environment, opportunities for growth, and the chance to make a difference in our customers' experience. Apply now to become a valuable part of our Customer Service team!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Oxnard, CA 93036 (Required)
Ability to Relocate:
- Oxnard, CA 93036: Relocate before starting work (Required)
Work Location: In person