How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact?
If this sounds interesting to you, below are a few more details.
- Adheres to Mission Fed telephone service and relationship-building standards to include identifying member needs, appropriately cross-selling products and services by presenting features and benefits and asking for the business.
- Using professional phone etiquette answers incoming telephone calls and assists members in the loan application queue and branch loan support queue. Proactively utilizes account retention techniques to maintain member relationships.
- Effectively interviews members, reviews credit reports, and accurately processes loan applications online in a timely manner while consistently seeking cross-sale and aftermarket product opportunities to achieve annual sales and loan production goals. Furnishes approval information to members as provided by online scorecard.
- Reviews and refers loans for underwriting as appropriate, understanding, and adhering to the required criteria necessary to properly decision and fund consumer loan products to include the following:
- Income verification
- Proper loan file funding documentation to satisfy loan conditions.
- Complete and send loan packet to Quality Assurance / DMV
- Proper use of DocuSign to fund and send secured documents for signature to complete funding.
Here is what we are looking for:
- High School Diploma, G.E.D., or equivalent is required.
- A minimum of 3 years of financial institution experience to include a minimum of two years consumer loan processing experience and one year of customer service experience is required. Call center experience is preferred.
What we offer:
- Great team!
- You can’t beat a role in sunny San Diego!
- Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business)
- 18 days of PTO in your first year plus 12 holidays a year!
- 6% 401(k) match
- Full benefits package including medical, dental, vision, life insurance, etc.
If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!
Base Pay/Salary: $23.63 - $30.45 an hour
The hourly rate range that we expect to pay for this position is $23.63 - $30.45. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF