As a Cath Lab and Fibroid Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Accurately, and efficiently register, schedule, and interact with patents and medical professionals: Both in a registration and patient management fashion. This position will serve a key role in registering, scheduling, and act as a care liaison between clinics / medical staff (and) our patients pre and post procedure.
Prior medical, patient care or clinical highly desired. Bilingual in English and Spanish, Russian, Polish, or Greek highly preferred
Responsibilities
- Receive inbound, retention, and scheduling calls from new and existing patients.
- Accommodate scheduling needs of existing patients including future appointments in accordance with their Care Plan.
- Make outbound and follow up calls exhibiting empathy and compassion.
- A solid and in depth understanding of USA Clinics products and services required.
- Ability to problem solve and critically think with addressing patient care needs.
- Act with urgency to meet and resolve customers’ needs and problems.
- Strong time management skills and the ability to multi-task simultaneously across multiple systems.
- Ensure customer follow-up is completed on time and accurately.
- Serve as a liaison between the medical staff (and physician) and patient.
- Build rapport and effective relationships with patients and clinical staff.
- Expediently handle all problems, issues, and challenges with professionalism.
- Additional duties as assigned