Job Title: Customer Service Manager
Location: Austin, Texas
Term: Salary
Salary/Rate: $45,000 to $55,000
Reports to: General Manager
Qualifications
· High School Diploma or GED
· Good communication skills
· Proved ability to communicate effectively to satisfy the customers' needs.
· Experience managing individuals, motivating, training and disciplining staff.
· Ability to handle multiple tasks.
· Strong organizational skills and ability to handle crisis situations effectively.
· Applicants must be currently authorized to work in the United States
Responsibilities
· Increase market share by motivating, training, delegating and coaching the staff of Customer Service Representatives to achieve established company goals.
· Responsible for coordinating customer service with other departments.
· Identify customer needs and satisfy them profitably.
· Maintain existing customer base through effective customer service skills.
· Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to communicate with Sales Management regarding potential issues.
· Insure follow through with customer requests by customer service
· Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90-day reviews.
· Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.
· Have call lists for CSR to ensure all orders are in
Job description
Position Purpose: Increase market share by motivating, training, delegating, and coaching the staff of Customer Service Representatives to achieve established corporate goals. Responsible for coordinating customer service with other departments. Primary Responsibilities:
- Identify customer needs and satisfy them profitably.
- Maintain existing customer base through effective customer service skills.
- Responsible for overall order entry process - review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
- Insure follow through with customer requests by customer service. • Hire, hold team accountable, train, write schedules, manage CMP process and conduct 30,60,90-day reviews.
- Understand editing procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.
Education:
- High School Diploma or GED Experience:
- Three (3) year experience in a customer service-related position preferred or call center experience
- Produce experience preferred. Skills:
- Good communication skills
- Proved ability to communicate effectively to satisfy the customers' needs.
- Experience managing individuals, motivating, training and disciplining a staff.
- Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus. • Bilingual English/Spanish a plus
- Ability to handle multiple tasks.
- Strong organizational skills and ability to handle crisis situations effectively.
Competencies:
· Strong management skills
· Influential in up-selling and cross-selling
· Proven collaboration and teamwork skills
· Strong listening skills
· Proficient with all Microsoft Applications
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Microsoft Office: 1 year (Required)
- Sales: 1 year (Preferred)
Ability to Commute:
- Austin, TX 78754 (Preferred)
Ability to Relocate:
- Austin, TX 78754: Relocate before starting work (Required)
Work Location: In person