Job Description:
Position: Customer Care Advocate
Location: Warwick, RI (Remote)
Duration: 6+ months contract position
Client: Direct Client
Class training schedule and duration: Class start date set to 9/3
3 weeks of training - last day of training/nesting is 10/7.
8:00am - 5:00pm
Training will be onsite in Warwick RI, remote after training.
Schedule post training:
10/8 First day workers can begin working at home
Anywhere from 8:00am to 8:00pm schedule, based on a competitive bid.
Requirements:
· 1-2 Years call center experience required
· Must have basic computer literacy
· Preferred to have attention to detail
· Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
· Excellent oral & written communication skills;
· Superior telephone etiquette;
· Excellent listening skills and ability to articulate ideas;
· Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife;
· Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
· Strong organizational skills;
· Strong ability to multitask;
· Demonstrated ability to manage stress;
· Strong computer skills;
· Ability to “think out of the box” to generate innovative process improvements;
· Strong solid math and analytical skills;
· Ability to work various shifts within hours of operation.
· Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.
Job Type: Contract
Pay: Up to $20.00 per hour
Schedule:
Experience:
- Call center: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person