Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Conduct outbound calling campaigns to follow up with customers
Experience:
- Strong phone etiquette skills
- Proficiency in English; multilingual or bilingual proficiency is a plus
- Ability to analyze customer needs and provide suitable solutions
- Prior experience in customer service or related field is preferred
- Excellent communication skills to interact effectively with customers
- Proficient in using CRM software to manage customer interactions
This position offers a competitive salary, opportunities for career growth, and a supportive work environment. If you are passionate about delivering top-notch customer service and possess the required skills, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Houston, TX 77002 (Preferred)
Work Location: In person