Are you interested in taking on more responsibility or learning about different leadership roles? Do you have a year or more experience managing and leading a team?
Kaldi's Coffee is looking for hourly managers (Team Leads) that LOVE coffee! Team Leads typically act as the MOD: Manager On Duty and handle managerial responsibilities throughout their shifts. These duties include demonstrating and upholding company standards- from the dress code to guest experience execution. Team Leads complete orders and various paperwork, reconcile cash registers, and actively coach team members throughout the day. if this is a role that interests you and you want to learn more, apply today!
Position Summary:
To assist the retail cafe General Manager with all aspects of daily cafe operations through direct contribution and delegation. The team lead will supervise all team members on their shift to ensure guest service and financial goals are met based on expectations set by Kaldi’s and the cafe General Manager.
Duties & Responsibilities:
- Maintains strong leadership presence and tone in cafes during each shift by ensuring 100% guest focus, upholding company legendary drink standards, demonstrating a positive attitude, promoting strong morale throughout the cafe and displaying a strong sense of urgency.
- Maintains accurate records and paperwork including daily sales results and cash drawer reconciliation.
- Uses hands on, side-by-side approach to train and develop all team members in accordance with Kaldi’s training standards.
- Takes initiative by maintaining a constant observation of daily operations and takes ownership to ensure areas of opportunities are addressed or communicated to the GM and other leaders.
- Demonstrates leadership and integrity by setting examples of superior guest service, continual development of barista skills, and reliable with overall attendance and availability.
- Supports equipment functionality and cafe aesthetic by responding to facility needs and utilizing internal company resources to remedy problems. Escalates costly or difficult issues to GM.
- Availability meets the needs of the business.
- Other duties as assigned.
Benefits
- NO NIGHTS!!
- Insurance benefits for FT (30 hours or more)
- 1/2 priced meals and blended beverages when working or on days off
- Free coffee
- Time and half on major holidays (Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas, and New Year's Day)
- Kaldi's Care Fund exists to help Team Members cope with unexpected hardships
- 401K (eligible after 1 year; average 20 hours or more a week)
- Paid Time Off Vacation (Hourly FT)
- Free monthly bag of coffee
- Gym Reimbursement for FT team members (10x per month, receive up to $25 reimbursement)
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Restaurant type:
- Coffee shop
- Fast casual restaurant
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person