Position Responsibilities
1. Coordinates operational needs with management, housekeeping, and maintenance staff.
2. Coordinates and carries on with the front desk operations, including but not limited to:
§ Carries on with the “Bucket Check” procedure during shift, to reconcile occupied condos (AM/PM/Night Shifts)
§ Check-out of departures (AM Shift)
§ Remove from bucket “checked out” folios (AM Shift)
§ Assignment of scheduled cleanings to cleaners (AM Shift)
§ Manage of calls, inquiries, and requests from owners (AM/PM Shifts)
§ Manage day visitors and contractors in accordance with internal policies (AM/PM Shifts)
§ Check-in of arrivals (PM Shift)
§ Posts sales receipts, provides point of sales reports.
§ Remove or set up of reserved parking signs based on departures or arrivals for the day (AM/PM/Night Shifts)
§ Prepares End-of-Day packet (Night Shift)
§ Closure of credit card batch (Night Shift)
§ Validates all shifts sales and prepares end-of-day sales report (Night Shift)
§ Return of grocery & luggage carts to the ground floor (Night Shift)
§ Preparation of next day check-in packages (Night Shift)
Duties include:
1. Good communication skills
2. Attention to detail
3. Ability to multitask
4. Displays good initiative
5. Excellent customer service
6. Welcome guests and respond to requests in a prompt and professional manner
7. Check in guests in an efficient and friendly manner.
8. Print arrival, departure, and in-house lists
9. Ascertains guest satisfaction at check in
10. Answers inquiries pertaining to property services
11. Maintains good records of sales over the counter
12. Maintains and takes responsibility for all credit card transactions during working hours
13. Check the working condition of front desk equipment and report all malfunctioning equipment
14. Knows all safety, fire, and emergency procedures
15. Ensure efficient completion of daily assignments in a timely manner
16. Report all safety concerns to management
17. Flexible with schedule and assignments
18. Maintain effective performance under pressure
19. Ability to work independently and with others
20. Ability to give and follow verbal and written instructions
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 32 – 40 per week
Schedule:
Work setting:
Work Location: In person