Job Overview:
This position is responsible for scheduling membership tours, walk-ins, prospecting, meeting/exceeding new membership monthly and quarterly sales goals, following up with prospects, and customer service using our CRM and membership software.
Concierge duties will be focused on member communication, retention and selling ancillary service lines. Onboarding new members will include scheduling new member assessments, orientations and selling other departmental services.
The Member Services Coordinator role will support the Member Services Supervisor, and complete scheduled Manager on Duty weekday evenings, weekend and holiday shifts. Act as liaison between members and multiple departments. Within the facility concierge role, coordinator will communicate and meet with all new members on their 30/60/90 fitness and health journey and other duties as assigned.
Job Requirements:
1 year post High School Education in General Studies
Equivalent experience accepted in lieu of degree
Point of Sale experience
Computer application skills
Customer service
Up to 1 year experience Customer Service
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- Day shift
- Morning shift
- No nights
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Commute:
- Montgomery, OH 45242 (Required)
Ability to Relocate:
- Montgomery, OH 45242: Relocate before starting work (Required)
Work Location: In person