Job Summary:
We are seeking a dedicated Front Desk Associate to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Duties:
- Greet and check-in guests with a friendly and professional demeanor
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about services and amenities
- Handle guest check-ins efficiently and accurately
- Process payments and maintain guest accounts
- Resolve guest complaints promptly and professionally
- Maintain a clean and organized front desk, pro shop and facility
Experience:
- Previous experience in guest or customer service preferred
- Proficiency in using front desk software and phone systems preferred
- Multilingual skills are a plus
- Knowledge of retail management systems and procedures
- Ability to work in a fast-paced environment while maintaining attention to detail
- Multitasking and remaining cool and collected very helpful
This position offers an exciting opportunity to work in a dynamic entertaining environment. If you are passionate about delivering exceptional guest services and thrive in a customer-oriented role, we encourage you to apply for the Front Desk Associate position.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 15 – 20 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Hotel/Retail: 1 year (Required)
Ability to Commute:
- Algonquin, IL 60102 (Required)
Work Location: In person