At Splash and Dash Groomerie and Boutique, we’re bringing ground-breaking technology and team innovation to the dog grooming industry, and we are seeking a Salon and Membership Sales Manager for our Watertown location.
The Manager will ensure the safe, efficient, and profitable operation of the grooming salon and provide a safe and enjoyable experience for both the pup and pet-parent.
You will also be responsible for driving membership sales and promoting Splash and Dash through various methods such as member referrals, outreach, community events, networking and profit partners.
To be successful in this role, you should have strong interpersonal and communication skills, as well as a demonstrated ability to work in a fast-paced environment. We are looking for someone with at least 1 year of sales or related experience, preferably in the pet industry, but not required.
About YOU:
· You love dogs and the parents they introduce you to.
· You have strong leadership qualities coupled with excellent motivational, communication, and team-building skills.
· You are driven, a natural people person, and thrive in roles where you are incentivized and rewarded by your achievements.
· You love to work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of service.
· You are excellent at sales.
· You take initiative and are motivated by success.
· You thrive when you have multiple challenges on your plate.
· You pay attention to details to ensure that tasks are completed correctly and on time.
· You have strong planning and organization skills.
· You love to constantly learn and grow.
Job Role Requirements:
· Ability to lead, manage and communicate with a team.
· Manage daily operations.
· Manage appointment calendar to ensure the schedule is full each day.
· Provide outstanding customer service and help everyone feel valued and understood.
· Demonstrates ability to create a positive environment.
· Weekly and monthly financial reporting to ensure a profitable operation.
· Ability to identify and use resources to improve overall operations.
· Ability to set and meet goals.
· Develop and lead membership sales.
· Generate new membership sales through various methods such as networking community events and developing profit partners.
· Create and implement outreach strategies to expand customer base and engage with existing members.
· Create promotional emails and manage Splash and Dash social media presence.
· If you are uncomfortable doing sales this is not the position for you.
Responsibilities:
· Grow revenue and drive membership sales
· Ability to use the POS computer system.
· Professionally interact with customers and answer phone calls.
· Friendly, outgoing individual dedicated to customer service.
· Exceed Sales and Service targets consistently.
· Must be able to lift 40lbs unassisted.
· Follow all safety procedures and company standards of quality.
· Reliable transportation to and from work.
Operations and Daily Duties:
The Manager must have or be willing to gain an intimate understanding of all operations regarding bathing, grooming and front desk departments. The Manager is responsible for addressing customer questions and concerns, inspiring and training the staff, coordinating schedules, meeting weekly and monthly sales targets, and managing the budget.
Schedule and Training:
Open Hours are: Tuesday – Saturday, 8:00am – 6:00pm
Qualifications:
· Passion for dogs
· Motivational leadership style with a focus on achieving and surpassing personal and team sales goals
· Proven sales experience, especially in a commission-driven environment
· Strong interpersonal and communication skills
Job Type: Full-time
Pay: $55,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
- Commission pay
Schedule:
Application Question(s):
- Please complete this assessment when applying for the role: https://assessment.predictiveindex.com/bo/Qm1/BostonShopManager#page0
Ability to Commute:
- Watertown, MA 02472 (Required)
Ability to Relocate:
- Watertown, MA 02472: Relocate before starting work (Required)
Work Location: In person