Under the supervision of the Program Supervisor/Case Manager, the Clinical Case Manager provides clinical care coordination to program clients, including mental health assessments, individual and group counseling, case management, researching, and organizing the necessary community resources in order to support client’s transition.
Knowledge of:
- Cultural and socio-economic issues relevant to providing appropriate case management services to special population groups, including Latino, African-American, and Transition Age Youth;
- Legal and ethical issues pertaining to delivery of professional services;
- Local community and mental health resources available to assist incarcerated clients;
- Group dynamic theories and facilitation methods; Diagnostic categories (DSM V);
- Social, psychological and physical factors of mental, emotional, and substance abuse disorders;
- Types of illicit drugs and behavior patterns associated with them;
- Addictive behavior treatment methods and Community resources;
- Assess for the purpose of acquiring diagnostic information and developing case management treatment Plans
- Maintain detailed client documentation.
Ability to:
- Commit to company values and mission with ability to demonstrate those positively and proactively to clients, fellow employees and management in everyday performance and interactions;
- Act at all times with sensitivity to cultural diversity toward clients and fellow employees;
- Maintain absolute confidentiality concerning client information;
- Function independently and as a team member and to foster a positive working environment;
- Demonstrate empathy, consideration and respect for fellow employees;
- Provide quality case management in a professional manner with empathy and respect;
- Handle multiple priorities and show high degree of initiative;
- Practice good grammar, spelling and case note composition skills;
- Present a professional manner and appearance;
- Demonstrate excellent organizational skills;
- Manage time effectively;
- Implement problem solving skills;
- Show proficiency in MS Office suite;
- Respond appropriately in crisis situations;
- Demonstrate interpersonal, collaborative and relationship-building skills, interact positively with fellow employees and management within NHA, and when dealing with staff at other agencies;
Be dependable, punctual, and reliable.
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Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos in English; ability to write simple correspondence in English; ability to effectively communicate and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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Mathematical Skills:
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume, and distance.
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Reasoning Ability:
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables, in standardized situations.