As a Front Desk Associate (Night Shift), you will play a crucial role in ensuring the smooth and efficient operation of the front desk during overnight hours. Your responsibilities will include:
- Shift Hours: 11:00 PM to 7:00 AM
- Guest Services: Checking in and checking out guests, handling reservations, and addressing guest inquiries and concerns.
- Night Audit: Performing nightly audit procedures using our property management software to balance accounts and ensure accuracy.
- Cash Handling: Counting the cash drawer, handling financial transactions, and securing cash deposits in the safe.
- Cleaning Duties: Maintaining a clean and organized front desk area and lobby, including refilling the coffee station.
- Communication: Coordinating with other hotel departments to ensure guest satisfaction and smooth operations.
- Security: Monitoring the property for safety and security, reporting any unusual activities or incidents.
- Additional Duties: Assisting with any additional tasks as needed to support the hotel’s operations during the night shift.
Job Title: Front Desk Associate (Night Shift)
Location: Seaport Resort and Marina, Fairhaven, MA
Job Type: Full-Time, Night Shift
Salary: Competitive, Based on Experience
About Us:
Seaport Resort and Marina is a premier destination offering exceptional hospitality and unique experiences for our guests. Located in Fairhaven, MA, our independent 3-star hotel is committed to providing outstanding service and a welcoming atmosphere. We are currently seeking a dedicated and detail-oriented Front Desk Associate to join our team for the night shift.
Job Description:
As a Front Desk Associate (Night Shift), you will play a crucial role in ensuring the smooth and efficient operation of the front desk during overnight hours. Your responsibilities will include:
- Shift Hours: 11:00 PM to 7:00 AM
- Guest Services: Checking in and checking out guests, handling reservations, and addressing guest inquiries and concerns.
- Night Audit: Performing nightly audit procedures using our property management software to balance accounts and ensure accuracy.
- Cash Handling: Counting the cash drawer, handling financial transactions, and securing cash deposits in the safe.
- Cleaning Duties: Maintaining a clean and organized front desk area and lobby, including refilling the coffee station.
- Communication: Coordinating with other hotel departments to ensure guest satisfaction and smooth operations.
- Security: Monitoring the property for safety and security, reporting any unusual activities or incidents.
- Additional Duties: Assisting with any additional tasks as needed to support the hotel’s operations during the night shift.
Qualifications:
- Previous experience in a front desk or customer service role, preferably in a hotel setting.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle multiple tasks efficiently.
- Familiarity with property management software and basic accounting procedures is a plus.
- Reliable and punctual with a commitment to providing outstanding service.
- Ability to work the night shift from 11:00 PM to 7:00 AM.
Benefits:
- Competitive salary based on experience.
- Comprehensive training and development opportunities.
- Friendly and supportive work environment.
- Opportunities for career advancement within the company.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Fairhaven, MA 02719 (Required)
Ability to Relocate:
- Fairhaven, MA 02719: Relocate before starting work (Required)
Work Location: In person