Job Description:
Seeking a dedicated, experienced Customer Service Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre-sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and supplies. Durable Medical Equipment experience is a plus. Wound care supplies knowledge would be helpful.
Job Responsibilities:
- Engage with customers and guide customers to the DME products that best meet their needs
- Establish new customers
- Initial point of contact for pre-sales customer inquiries
- Address customer questions
- Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
- Coordinates all patient information, processes paperwork,
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
- Verifies Medicare, Medicaid, and private insurance coverage information
- Provides service for all retail/walk-in equipment requests
Job Requirements
- Employment is contingent upon a drug screening test and background investigation
Competencies
- Strong customer service experience
- Knowledge of medical terminology and medical insurances a plus
- Experience with Durable Medical Equipment a plus
- Being able to multitask in a fast-paced environment
Job Type: Full-time
Pay: $14.50 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- What is your desired rate of pay?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
Ability to Commute:
- Denver, CO 80204 (Required)
Ability to Relocate:
- Denver, CO 80204: Relocate before starting work (Required)
Work Location: In person