CUSTOMER SERVICE / ORDER ENTRY
Hours: Mon – Friday 8:00am -5:00pm; PLUS - Every other Saturday 8;00am – 1:30pm
Status: Fulltime / Hourly / Non-Exempt / 100% On-Site
Position Purpose: Responsible for specific and detailed clerical and customer service procedures. This position involves approximately 75% data entry and working knowledge of Excel.
Ideal Candidate: Sharp individual, focused and detail oriented with excellent computer/data entry skills, committed to providing exceptional customer service.
Requirements:
- Minimum 2 years Customer Service / Call Center experience – preferably in the Automotive/Aftermarket Industry.
- Experience using multi-line phone systems
- Pleasant phone voice and demeanor
- Typing 55+ wpm (heavy data entry)
- Data Entry / Order Entry experience required
- Proficient using Microsoft Office: Word, Excel, Outlook
- Able to compose Excel spreadsheets
- Possess good verbal and written communication skills
- Able to multi-task and prioritize while working in a fast paced environment
- Resourceful and self-motivated; able to work independently as well as in a Team
- Have a Team-Player mentality; be customer focused
- Excellent attention to detail, organizational and follow-up skills needed
- Bilingual/Spanish preferred, but not required
- eBay experience a PLUS!
- ***Must be able to work overtime if needed + every other Saturday (8:00am-1:30pm)
Job Duties: responsibilities include, but are not limited to:
- Answering calls, routing calls and taking messages.
- Answers phone inquiries regarding order status and order tracking
- Order entry - processing incoming/outgoing orders
- Order scheduling
- Minor inventory management
- Maintaining Excel spreadsheets
- Backup receptionist duties
- Filing and maintaining office files
- Contributes to Team effort by accomplishing assigned tasks in a timely manner
- Performs other administrative/clerical office duties as assigned.
Job Type: Full-time
Pay: $18.00 - $20.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Placentia, CA 92870: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 2 years (Preferred)
Work Location: In person