JOB SUMMARY:
The Regional Director of Healthcare will provide guidance and structure to the Resident Services Department. As the subject matter expert in Resident Services area, the Regional Director of Healthcare will provide support and be a resource to the Bristal communities to ensure quality services are provided to the residents. The Regional Director of Healthcare will create a framework of educational services that promote the development and growth of licensed and unlicensed staff.
DUTIES AND KEY RESPONSIBILITIES:
· Provide support to the Bristal communities and serve as a resource in the area of Resident Services
· Visit the communities regularly to meet with the Executive Director and Resident Services
· Assist the Executive Director as well as Regional Vice President of Operations in responding to any resident concerns
· Evaluate effectiveness and efficiency of processes in the Resident Services Department and provide input/recommendations to the VP of Resident Services and Quality Compliance regarding same to ensure quality services
· Participate in updating of Resident Services policies/procedures as needed
· Ensure company standards are met and company policies/procedures are followed in the Resident Services Department including infection control criteria by regular visits to the communities
· Evaluate resident services and care through intermittent resident evaluations and direct observation of services provided including but not limited to personal care and medication assistance
· In conjunction with community ED, develop training plan for of new Resident Services Directors -- Director of Wellness (DOW), Assistant Director of Wellness (ADOW), Director of Case Management (DCM), Director of Reflections (DOR) – to include mentoring and hands-on education
· Offer ongoing support, education, and guidance to all Resident Services Directors through routine visits to the communities
· Assist VP of Resident Services with identification of education needs of the Resident Services Department
· Develop general training programs as identified or specified by the COO or Vice President of Resident Services and Quality Compliance
· Coordinate education programs for the Resident Services Department including but not limited to
o The development of specific classroom education pertinent to Resident Services
o Management of the training calendars
o Preparation of shared training materials
o Use of various training techniques to optimize staff learning, i.e., lecture, printed materials, hands-on demonstration, role-playing, group sessions, one-on-one training, etc.
o Assist communities in coordinating outside training programs with the communities including assuring proper credentials received prior to training
o Provide direct education as needed or as directed by the VP of Resident Services and Quality Compliance
· Review staff education through effective tracking system
· Monitor the effectiveness of training and education provided through quality assurance/performance activities which include one-to-one observations throughout the community work areas
· Assist community DOW’s with staff competencies as needed
· Conduct Quality Assurance/Performance Improvement audits at the communities
· Support the communities during Department of Health inspections
· Develop relationships with outside training entities to foster educational and recruitment opportunities
· Participate in the OSHA Respiratory Program including reviewing employee Respirator Medical Evaluation Questionnaires
· When necessary, perform full Director of Wellness responsibilities at a Bristal community in the absence of such individual Compile routine reports documenting training efforts and effectiveness of same
· In conjunction with Human Resources staff and Executive Directors, monitor and investigate employee injuries and/or exposures
· As directed by the VP of Resident Services and Quality Compliance, monitor various trends and compile reports as needed
· Establish and maintain healthy, positive, and productive interpersonal relationships with all team members
· Maintain strict confidentiality regarding knowledge of resident information as well as company confidential matters
· Demonstrate the ability to communicate and receive constructive feedback in a positive manner
· Maintain current clinical knowledge and working knowledge of assisted living regulations as well as best practices
· Create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as create a calm environment
· Act as a role model for team members
· Perform all other responsibilities and tasks as deemed necessary by the COO or the Vice President of Resident Services and Quality Compliance
QUALIFICATIONS:
· Registered Nurse licensed in the state of primary responsibility
· Minimum of three years’ experience in a healthcare management positions in assisted living
· Effective communication and strong interpersonal skills
· Strong planning and organizational skills
· Ability to drive personal vehicle and/or have sufficient mode of transportation to enable meeting full travel requirements of the position
· Personal vehicle or sufficient mode of transportation for on-the-job transportation in all road and weather conditions and ability to provide liability insurance of personal vehicle
· Valid state driver’s license and clean motor vehicle record
· Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents
· Must be emotionally, mentally, and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents
· Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service
· Flexibility to travel within the designated region as required
· Basic computer literacy with previous Electronic Health Records experience
Job Type: Full-time
Pay: $130,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Healthcare setting:
Medical specialties:
- Geriatrics
- Home Health
- Hospice & Palliative Medicine
Schedule:
Experience:
- Assisted living: 3 years (Required)
- Staff training: 3 years (Preferred)
License/Certification:
Ability to Commute:
- Bergen County, NJ (Required)
Willingness to travel:
Work Location: In person