Company: Blue Ridge Communications
WFH: Thursday-Monday, 11AM-8PM
Pencor and its subsidiaries are Equal Opportunity Employers
This agent will report to our Commercial Sales Manager and be primarily responsible for supporting customers for our Blue Ridge Commercial department. This person will be responsible for generating monthly sales through incoming sales calls and outbound cold calling.
Responsibilities:
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Ensuring that with every interaction you are creating an experience that fosters a trusting and valued connection with our customers
- Providing technical and account support for Blue Ridge Commercial customers
- Properly troubleshooting with customers to resolve any service issues and escalating more complex challenges in a timely manner to Tier ll Support
- Successfully completing all training requirements on time and actively engaging in team huddles and learning opportunities
- Utilizing ICOMs billing system for order entry
- Ensuring commercial phone orders successfully complete by monitoring/assigning PWS activity steps
- Performing audits on pending work orders to ensure they are accurate and complete
- Replying to company and customer emails in a timely fashion
- Complying with all Company policies and procedures
- Completing daily PWS steps assigned
- Other duties as assigned
Qualifications:
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High School Diploma or G.E.D.
- Minimum 1 year related work experience
- Established residency in Pennsylvania
- Valid PA Driver's License and good driving record
- Proficient Computer Skills
- Excellent Communication Skills - Oral and written
- Exceptional Organizational Skills; attention to detail and thorough documentation
- Ability to be a team player that is motivated to succeed
- Ability to multi-task
- Ability to work flexible work hours (evenings and weekends)
INDHP