Schedule: Monday - Friday, 8am - 4:30pm (with 30 minute lunch)
About Us: Founded in 1979, Sutter Home and Hearth is an established local company that serves a variety of clients (homeowners, builders, architects etc.) at homes and job sites across the region with their hearth, fireplace, and outdoor fire and barbeque needs. Our office staff works hard to support installation and service technicians working at our customer’s projects.
Summary of Position: This role will be responsible for answering the phones and triaging calls to the appropriate departments and staff depending on the nature of the call. This person will aid the company’s service and installation departments with clerical and administrative needs, including: processing service requests, assisting with customer contact, scheduling, and appointment confirmations, data entry, permitting, and taking payments over the phone. They will possess a high level of customer service skills and care while interacting with customers over phone, text and email. The role will require the development of expertise in Sutter Home and Hearth protocols and procedures. Prior Hearth or construction industry/product experience is a plus but not required; we will train the right candidate!
Duties and Responsibilities:
- Answering voicemail, phone calls, and emails as they come into the store and directing them accordingly.
- Communicating with customers to confirm appointments.
- Processing service requests as they come in and scanning/filing
- Data entry, including customer product information, job photos etc.
- Assisting in scheduling and dispatching field technicians in an efficient manner.
- Tracking parts with our suppliers and keeping our customers informed.
- Assisting in pulling city/county permits for upcoming installations
- Project progress tracking/reporting
- Applying customer payments to invoices
The right candidate should be / have the following:
- Customer service skills, including comfort speaking over the phone
- Strong verbal and written communication skills
- Experience with customer relationship management software (CRM) and Google Suite (Gmail, Google Sheets, Google Docs)
- Attention to detail
- Professional and team-oriented attitude
- Dependable and punctual
- High School diploma or equivalent
- 1-2 years experience in an office setting
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Seattle, WA 98107 (Required)
Work Location: In person