Required Qualifications & Experience: Graduation from a four-year college or university with preference in one of the behavioral sciences, social science, counseling, education, psychology, public or business or job-related field. Equivalent of three current years of professional coordinator related experience in Financial Aid or one of the student services program areas or in a related field. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field and may be substituted for one year of the professional experience. Current knowledge of Federal and State Financial Aid policies and regulations is required. Literacy in using personal computers and various supporting software programs. Must have the ability to: read, interpret, and apply complex rules and regulations correctly and accurately; think independently and to make professional judgments; recognize, analyze, and resolve complex eligibility student cases while being sensitive to and responsible for the needs of the program requirements. Must be an effective communicator with the ability to provide presentations and lead discussions in small and larger group settings. Ability to advise, facilitate, problem solve, provide timely response, meet deadlines, and to work effectively and diplomatically under time pressures, frequent interruptions, and distractions in a fast-paced environment. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.