Johnson Compounding & Wellness is looking for a customer-oriented service associate provide product and services information. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Shift Hours: Variable; 8 hours per day, 5 days per week. (Including 2 Saturdays per month)
Hours of Operation: 9AM – 7PM Monday –Friday, Saturday 9-5
Salary: Competitive salary and benefits package
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers
- Provide accurate, valid and complete information
- Take the extra mile to engage customers
- Provide excellent customer service, helping customers with questions, locating items and providing guidance on supplements, health & beauty and related products both in store and over the phone
- Ring cash register/maintain accurate cash crawler, process checks, credit and debit cards and gift cards, including ringing prescriptions and hanging them when finished. Place items in bags/envelopes with ice. Balance cash drawers nightly.
- Maintain accurate customer records at the register, enter new patients into POS system.
- Help prepare store for opening/closing by turning on/off lights and bringing in/out the open sign, closing/opening windows and locking/unlocking doors
- Maintains in-depth knowledge of vitamins, supplements and other health and beauty items in the department
- Maintains proper product assortment, merchandising and inventory control to avoid out of stocks, overstocks; assures control accuracy and accountability of department invoices and expenses
- Ensures all inferior out of code products are removed from the selling floor
- Prepares, packages, stocks stores and displays merchandise appropriately
- Maintains safe and clean work environment
- Complies with all regulatory and company rules and regulations and sanitation standards
- Performs other duties as assigned by store manager or supervisor
- Assist team with research and acquisition of special order items
Skills
- Strong knowledge of vitamins and supplements and a passion for holistic health
- Ability to multi-task, prioritize, and manage time effectively
- Outstanding customer service skills
- Excellent communication and presentation skills
- High school degree
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Rotating weekends
Work Location: In person