```Duties```
Perform Dayshift duties between 3 pm to 11pm
- Perform night audit duties including checking guests in and out, reconciling accounts, and preparing reports
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Maintain accurate records of guest transactions and interactions
- Ensure the safety and security of the hotel by monitoring surveillance cameras and responding to any emergencies or disturbances
- Assist with other front desk duties as needed, such as answering phone calls, making reservations, and providing general information to guests
```Skills```
- Excellent phone etiquette and communication skills
- Strong guest relations and customer service abilities
- Knowledge of hotel management systems and procedures
- Experience with night audit processes and procedures
- Bilingual language skills (preferred)
- Ability to work independently with minimal supervision
- Attention to detail and strong organizational skills
As a Front Desk Agent/ Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during day & overnight hours. You will be responsible for providing exceptional guest service, maintaining accurate records, and ensuring the safety and security of our guests. This position requires excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays
Requirements:
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Flexibility to work overnight shifts, including weekends and holidays
If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Apply today to join our team as a Night Auditor!
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 32 per week
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Night shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Williamston, NC 27892 (Required)
Work Location: In person