Summary:
Responsible for executing team member relations processes and practices, emphasizing positive relationships and providing guidance to managers and team members. Assist the Director of Human Resources with investigations and coordinate companywide events, awards, updates, and compliance needs.
Essential Functions and Responsibilities:
- Handle team member relations by investigating and responding to issues like complaints, harassment allegations, and working conditions concerns
- Provide guidance to resolve work-related conflicts for team members, supervisors, and department heads through advice and recommendations
- Collaborate with various teams and departments to establish and maintain effective working relationships
- Report findings and consult with leadership on appropriate actions.
- Coordinate and execute departmental and property programs such as Team Member of the Month, special events, and promotional activities
- Provide administrative support for training initiatives and assist in creating new hire materials
- Create team member badges as needed
- Facilitate property events including facility planning, registration logistics, and supply ordering
- Develop internal communication materials such as newsletters, posters, catalogs, and visual aids
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
- Perform other duties as assigned