Are YOU a 5 Star Individual with a dynamic personality, passionate about what you do and thrives on providing a 5 Star Customer Experience? This career opportunity could be for you!
Hours:
Monday - Friday
9;30a.m. - 5:30 p.m. ( expect 43-45 hours a week, overtime is common)
Customer service - receive and place phone calls, schedule appointments, follow up with customers on their experience. Build solid relationships with customers by handling questions and concerns with speed, friendliness and professionalism. Remind customer of recommended maintenance, filter changes, etc. and rarely have to handle customer complaints.
- Manage work area - greet guests, handle instore purchases, open/close shop
- Update customer database - enter in confidential customer information in all system platforms
- Place & Receive - outbound & inbound calls, book appointments, sell memberships
- Work well independently
- Take initiative in absence of manager(s) or owner
- Assist owner and coworkers in miscellaneous projects
- Other items as assigned
Required Skills & Abilities
- High School diploma
- Experience in Word, Excel and Internet (Service Titan a plus)
- Ideal candidate provides 5 Star service to all customers, The right individual is a self-starter, very friendly, detail orientated, excellent communicator and time management skills. An individual that is able to multitask extremely well in a fast paced environment without sacrificing the quality of work
Job Type: Full-time
Pay: $ 18.00-$20.00 depending on experience
Why Kettle Moraine Heating & Air Conditioning?
We believe in providing Five Star Service is a must!. At Kettle Moraine we are committed to cultivating a professional workforce by hiring the best people and providing the best service possible to our customers. We value and respect each of our employees and understand success happens with the right people. Kettle Moraine offers a very competitive wage and so many great benefits!
Medical, dental, vision insurance
Life insurance
401(k) plan
Paid time off
Paid holidays...and much more
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 43 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: In person