Primary Skill ServiceNow
Additional Job Details: 1 - IT Troubleshooting (P3 - Advanced)
- Does this role have any *Visa Restrictions? None
- Does the resource have to be Local: Preferably
Responsibilities:
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
- What Is the budgeted bill rate for supplier and is there wiggle room? $85 max
- Is industry experience needed for this role and why? Yes, need minimum of 2+ experience
Must have skills:
o Knowledge of ServiceNow platform is must: Certification in System admin or Developer is big plus
o Strong troubleshooting skills
o Should be able to read and debug code.
o Knowledge of ServiceNow platform is must: Certification in System admin and Developer is big plus
o Strong troubleshooting skills
o Should be able to read and debug code
Years of experience required for each skill? 2+
Nice-to-have” skills: Certification in System admin and Developer is big plus
- What are the chances for extension? Depending on the performance
- Will the client pay for travel and expenses? None
- What type of education is needed for this position? College graduate
- Work location : Santa Clara
- Will this role work remote/In Office/Hybrid (in office & remote) Hybrid, 3x a week in Santa Clara office
Job Type: Contract
Pay: Up to $60.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Application Question(s):
- Knowledge of ServiceNow platform is must: Certification in System admin or Developer is big plus
- This is an hybrid role based SANTA CLARA, CA 95054. Please confirm your current location with Zip code.
Experience:
- Infra Tech Support Practitioner: 5 years (Preferred)
- IT Troubleshooting: 3 years (Preferred)
- ServiceNow: 1 year (Preferred)
- Strong troubleshooting skills: 1 year (Preferred)
Work Location: Hybrid remote in Santa Clara, CA 95054