Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position.
a. Ensures customers receive excellent customer service by providing friendly, prompt service, greeting and acknowledging incoming customers and providing accurate program and facility information.
b. Answers incoming phone calls, registers patrons for various programs and collects corresponding fees in compliance with cashiering policies and procedures.
c. Maintains clean and orderly appearance of front desk/registration area.
d. Performs miscellaneous administrative tasks including filing and organizing.
e. Supports other divisions of the department as needed to include assisting with special events, programs and providing coverage in the absence of staff.
f. Enforces and follows facility and safety regulations.
g. Communicates patron concerns and safety issues to management.
h. Attends required meetings and trainings.
i. Performs related work and reports as assigned.