RAILCAR ACCOUNT MANAGER
Company Overview:
Field is a family owned global supplier of fasteners, "C" commodities, inventory management services and technical support. For the past 30 years, Field has grown rapidly because of its dedication to lowering our customers overall cost and improving quality through a technical approach to fasteners and fastenings. We currently have locations in Rockford, IL (headquarters), Texas, South Carolina, Mexico, and Taiwan. Field has built its reputation on meeting customers' quality, cost reduction, and inventory targets by utilizing superior systems, team members, and suppliers. We’re proud of the fact that Field’s technical approach to fastening and our empowered team of experts have enabled Field to grow an average of 19% annually since 1990. By joining Field you will experience an exceptional culture built on Integrity, Commitment, Teamwork, Innovation, Flexibility, and Fun!
At Field, Culture is everything. Field was recognized by INC. magazine as one of the fastest growing privately owned companies in the USA. In 2015 and 2016, Field was recognized nationally by Great Places to Work as one of the Best Small Companies in America, ranking #8 nationally among small companies and #5 nationally among manufacturing/production companies. In 2016, 2017, 2018, 2019, 2020, and 2021 Field was recognized locally by the Rockford Register Star as one of the top Employers Who Rock in the Rock River Valley.
Position Summary:
This professional position has a combination of customer service and purchasing responsibilities. Railcar Account Managers are responsible for ensuring that all customer requirements are met by working with outside sales, quality, and supply chain; as well as working to control inventory, reduce costs, and increase profit margins on products supplied to our customers. This position is fast-paced, high-demand, and manages multiple tasks and projects simultaneously.
This position reports to: Account Management Team Leader
This position has direct reports: None
Location: Tyler, TX
FLSA Hourly/Salary: Salary
Essential Functions:
Commit to FIELD’s Mission Statement, Core Values, and Fieldamentals.
Serve as a proactive and strategic contact for existing account base and new business.
Professionally establish, maintain, and grow existing account relationships.
Service inventory management and consignment systems.
Place purchase orders for customers to meet requirements from Customer Demand and Forecasts.
Develop target customer service level and team goals; position team to achieve goals.
Provide product knowledge support to supplier and customer base.
Work with customers to resolve and negotiate slow moving/obsolete inventory issues.
Responsible for account margins, inventory turns, and on-time delivery.
Provide pricing quotations to new and existing customers through suppliers and current inventory.
Negotiate pricing with existing/new suppliers to ensure overall best cost and quality.
Work closely with outside sales to manage key accounts.
Actively working with existing customers to pinpoint new business avenues.
Maintain awareness of the marketplace, the competitive environment, the customers’ industry and position in order to recommend strategies and projects.
Engage with customer contacts via phone and email
Education, Skills and Experience Required:
High School diploma or GED equivalent
Polite and professional manner.
3-5 years in a customer service, purchasing, account management, inside sales, or railcar related area.
Ability to work in fast-paced, team-based environment.
Strong Microsoft Word, Excel, Outlook knowledge.
Strong communication skills, both written and verbal, to interact with internal and external customers and suppliers.
Strong time management skills and detail-orientation.
Strong analytical skills.
Strong influencing skills.
Highly motivated and well organized.
Effective presentation skills.
Proven track record of results.
Ability to drive results without a great deal of direct supervision.
Technical aptitude
Fast paced customer communication
Problem solving skills with limited information
Print reading capabilities
Adapt to high stress situations
Team player, supportive
Data analytics
Purchasing Experience
Railcar Industry Knowledge
Additional Skills Preferred:
Advanced level Excel skills.
Formulas, VLookUps
Previous experience in the fastener industry.
Bachelor’s degree in a business-related course of study or equivalent relevant experience.
Rail Vendor Managed Inventory Systems Experience
Forecast Review/ Production Planning
Logistics/ Distribution Experience
Field provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.