Are you passionate about providing exceptional customer service and making a difference in people's lives? Hudson’s Furniture is a thriving second-generation, family-owned home furnishings retailer with 14 locations across Florida. We are on the lookout for enthusiastic and customer-focused individuals to join our Inbound Customer Care Call Center in Sanford, FL. As an Inbound Customer Care Representative, you will be at the heart of our mission, ensuring every customer experience is extraordinary! Join us in our mission to turn houses into homes by building winning teams committed to exceeding expectations! Let's create something amazing together!
Responsibilities:
Be the first point of contact, handling a high volume of inbound calls with energy and efficiency.
Turn challenges into solutions by resolving customer satisfaction issues post-delivery with empathy and a smile.
Deliver top-notch service to customers in a courteous and professional manner, always maintaining a positive and helpful attitude.
Process customer service requests and handle incoming phone calls, emails, and chat inquiries like a pro.
Adhere to company standards for response time and scheduling, ensuring timely and accurate resolutions that exceed expectations.
Keep all open service requests up to date, maintaining impeccable records in our system.
Take on additional tasks or activities as assigned by management, contributing to the success of the Customer Care team.
Required Skills:
Outstanding verbal and written communication skills, with the ability to convey information clearly and engagingly.
Exceptional organizational skills and attention to detail to manage multiple tasks and priorities effortlessly.
Ability to thrive in a fast-paced environment and handle high call volumes with professionalism and a can-do attitude.
Previous experience in a customer service or call center role is a strong advantage.
What We Offer:
Competitive salary and benefits package that rewards your hard work and dedication.
Exciting opportunities for career growth and development within a dynamic and expanding company.
A supportive and collaborative work environment where your contributions are celebrated and valued.
Hudson's believes in the power of diversity and the magic it brings to our team. Step into our world, where every voice, background, and perspective is not just welcomed but celebrated! Join us in shaping a workplace where everyone feels at home, no matter who they are or where they're from!
Ready to turn your passion into a profession? Join Hudson's Furniture and embark on a journey where creativity meets career growth. Let's make dreams a reality, one home at a time!