**Job Summary:**
We are seeking a highly skilled Senior Operations Manager to contribute to the success of our company's operational processes. The ideal candidate will be responsible for ensuring that our event business operations are efficient and effective, leading to overall company growth and success while providing an exceptional customer onsite experience.
**Responsibilities:**
- Responsibility for all event logistics to include but not limited to determining and maintaining the room sets, audio/visual, catering, signage, and registration as examples.
- Work with high level conference speakers and event sponsors to communicate deadlines, event logistics and collect pre event materials, such as power point presentations & complimentary registration passes.
- Execute on deliverables in sponsorship contracts as it relates to invitational only functions. Research and secure special event venues to host functions along with managing client relationship.
- Manage event budget and make necessary decisions to stay within budget.
- Responsibility for staff and speaker travel.
- Source and negotiate with external suppliers.
- Manage rooming blocks and negotiate addendums with hotels.
- Managing production of each conference’s Program Guide and Agenda (i.e. setting deadline dates for production of both, managing rounds of edits, and ensures accreditation guidelines are met to secure accreditation for the event where necessary).
- Setting and managing deadlines for all other contributors.
- Proofreading and editing conference material against time-sensitive deadlines.
- Managing speaker accreditation disclosures when appropriate.
- Schedule & run pre-con meetings with all conference contributors (i.e. production, sales, and marketing).
- Responsible for on-site registration and setup at smaller events, including registering attendees and supervising audio visual equipment setup.
- Review, reconcile and approve vendor invoices.
- Assist in the sourcing and negotiating of hotel contracts as needed.
- Perform other duties as assigned by the Head ofOperations.
**Experience:**
- Bachelor’s Degree – Hospitality preferred. Prior experience in a corporate meeting planning role is required.
- Strong interpersonal skills with the ability to motivate and guide inter company teams towards achieving strategic objectives.
- Excellent problem-solving abilities and decision-making skills.
- In-depth knowledge of operational processes and best practices.
- Exceptional communication and interpersonal skills.
- Travel approx 30%
- Position is considered to be sedentary and no unusual physical requirements are necessary to perform daily tasks. Largely computer related work. Position duties may require incumbents to lift, carry heavy objects (up to 50 lbs.) on a non-routine or daily basis.
Job Type: Full-time
Pay: $65,000.00 - $73,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Events management: 2 years (Preferred)
- Customer service: 1 year (Preferred)
Work Location: Hybrid remote in Needham Heights, MA 02494