Seeking a Dynamic Director of Housekeeping to Lead Our Team – Join Us as We Transition into a New Era Following a Beloved Leader's Retirement!
The Director-Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department per Aimbridge Hospitality standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
QUALIFICATIONS:
- At least 7 years of progressive experience in a hotel or a related field; a 2-year college degree and 5 or more years of related experience; a 4-year college degree and at least 3 year of related experience.
- Supervisory experience is required.
- Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing
- Must have a valid driver's license for the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must have the ability to assimilate complex information data etc. from disparate sources and adjust to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
- Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for the position to include: Food Handlers Alcohol Awareness CPR and First Aid
- Help maintain our Keywatcher system for the department.
- Operate radios efficiently and professionally when communicating with hotel staff.
- Monitor and direct all Housekeeping and Laundry leadership.
- Ensure compliance with company and brand training according to Aimbridge Hospitality standards.
- Conduct all 90-day and annual associate performance appraisals according to Aimbridge Hospitality S.O.P's.
- Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
- Conduct monthly department meetings with housekeeping staff according to Aimbridge Hospitality standards.
- Prepare associate schedules according to the business forecast, payroll budget, guidelines,o and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
- Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to Aimbridge Hospitality S.O.P.'s.
- Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
- Participate in required M.O.D. coverage as scheduled.
- Ensure implementation of all Aimbridge Hospitality's policies and house rules.
- Train and review all 'House Safety' rules and procedures with Housekeeping staff.
- Motivate coach counsel and discipline all Housekeeping leaders according to Aimbridge Hospitality S.O.P.'s.
- Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Aimbridge Hospitality standards.
- Maintain a professional working relationship and promote open lines of communication with other managers associates and all other departments.
- Respond to emergencies using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
- Focus the Housekeeping Department on its role in contributing to the guest service scores.
- Conduct weekly walk-throughs with the General Manager and Property Engineer.
- Use the telephone and computer system for reporting and verifying room status.
- Properly store secure and issue supplies as needed to meet business demands.
- Complete all reports in a timely and efficient manner as required by management.
- Establish, with the General Manager's approval, any additional standards as needed for the Housekeeping Department.
- Review the Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Monitor all V.I.P.'s special guests and requests.
- Perform any other duties as requested by the General Manager.
OVERVIEW - COMPANY:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
BENEFITS:
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Job Type: Full-time
Pay: $73,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Management: 3 years (Required)
- Housekeeping management: 2 years (Required)
Language:
Ability to Commute:
- Chicago, IL 60601 (Required)
Ability to Relocate:
- Chicago, IL 60601: Relocate before starting work (Required)
Work Location: In person