About Us: BEC Machine Products is a leading provider of fittings and valve assemblies for the United States Military. We are committed to delivering exceptional products and services to our customers. We are currently looking for a dedicated Customer Service Expeditor to join our team and help us meet the needs of our customer base.
Job Summary: As a Customer Service Expeditor, your primary responsibility will be to monitor and respond to customer expedite requests. You will play a crucial role in ensuring the timely delivery of products while maintaining satisfactory customer service standards.
Key Responsibilities:
- Monitor customers expedite requests through our shop ERP software, ECI JobBoss.
- Coordinate with production and logistics teams to ensure prompt fulfillment of expedited orders.
- Communicate effectively with customers regarding the status of their orders.
- Develop a deep understanding of our processes, products, and specific customer needs.
- Maintain accurate records of customer interactions and transactions (email correspondence).
- Identify and address any issues or delays in the order fulfillment process.
Qualifications:
- Proven experience in customer service or a similar role.
- Familiarity with ERP software, ECI JobBoss experience is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work under pressure and manage multiple priorities.
- A team player with a positive attitude and problem-solving abilities.
What We Offer:
- Competitive salary and benefits package.
- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
- A chance to make a significant impact in a fast-paced industry.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Harleysville, PA 19438 (Preferred)
Work Location: In person