Award Winning All Suite Extended Stay style hotel in Orlando Lake Buena Vista. A Walt Disney World Good Neighbor Hotel
Discover the Candlewood Suites Orlando Lake Buena Vista. Our hotel is an ideal choice thanks to our premier location and staff. We offer cozy, home-like hotel suites and within four miles to all four parks at Disney World. We are conveniently located within one mile to shopping, dining, and entertainment like Twin Peaks, Millers Ale House, Disney Springs and Orlando Vineland Premium Outlets.
Join our team as a Front Office Manager.
- Direct and oversee the selection, hiring, scheduling, and training of qualified employees.
- Conduct effective department meetings and counseling sessions.
- Conduct timely performance and salary reviews.
- Monitor service and teamwork on a regular basis.
- Resolve problems, provide open communications and recommend discipline and termination, as appropriate.
- Achieve guest satisfaction goals by supervising the Front Office operation.
- Oversee and participate in the prompt and courteous check-in and check-out of guests.
- Check daily for VIP rooms and special accommodation requests.
- Respond to guest complaints in a courteous and effective manner.
- Attend pre-convention and post-convention meetings as needed.
- Coordinate group arrivals and departures.
- Maintain room security by providing effective key control.
- Oversee mail and message delivery.
- Respond to positive and negative comments expressed in comment cards and develop strategies to improve guest services Must have a flexible schedule
Required to work from 40-50 hours per week or maybe more depending on business demands
Prior IHG experience preferred.
Guest Service Personality!
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