Hello,
I hope you are doing well!
This is Krati from vTech Solution Inc. Please go through the job description mentioned below. Please help me with your updated resume and the best time if the following opportunity interests you
Position details
Client - State
Job Title - Help Desk Coordinator 1
Location - 25 Market Street, Trenton, NJ 08625
Duration - 2+ months with extension.
Type - Hybrid
Rate - $18/hr on W2 without Benefits, $20 on 1099
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
Skill
Required / Desired
Amount
Your Experience
Data entry
Required
3 Years
Experience using email (Outlook)
Required
2 Years
Experience working in a position requiring calm demeanor when dealing with upset users
Required
2 Years
Experience with MS Excel
Highly desired
1 Year
Experience with MS Word
Highly desired
1 Year
Experience with MS Visio
Highly desired
1 Year
Best regards,
Krati Kushwaha
Client service specialist
www.linkedin.com/in/krati-kushwaha-45756b14b
vTech Solution, Inc. 8(a)
You seek, We Deliver.
(202) 968-5426 (D)
(202) 644-9774 x 152 (O)
866.733.4974 (F)
KratiK1@vtechsolution.us
1100 H ST NW, STE 750
WASHINGTON, DC 20005-5479
www.vTechSoln.com
www.vTechSolution.com
HOW AM I DOING?
Inc. 5000 ISO
8th Consecutive Year 9001:2015 Certified
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Job Types: Full-time, Contract
Pay: $17.00 - $18.00 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Help desk: 1 year (Preferred)
- Windows: 3 years (Required)
Ability to Commute:
- Trenton, NJ 08625 (Required)
Ability to Relocate:
- Trenton, NJ 08625: Relocate before starting work (Required)
Work Location: Hybrid remote in Trenton, NJ 08625