About us
Smartwebs is a leading cloud-based Accounting and Community Management SaaS solution for Property Management Companies and Self-Managed HOAs across the nation. We prioritize a collaborative, innovative work environment. Smartwebs is rapidly growing in business share since the release of our new accounting software platform in 2021. If you're passionate about helping others solve problems and enjoy working in technology, we encourage you to apply!
Responsibilities
- Provide timely and professional support to clients on iOS, Android, and PC/browser-based platforms via ticket queues, phone, email, or chat.
- Address customer inquiries, assist with basic software configurations, installations, and guide users through remote troubleshooting.
- Collaborate with management and development teams to optimize product and process enhancements, escalating complex issues as applicable.
- Take ownership of the customer experience, ensuring timely resolutions and proactive follow-up.
- Document and track customer issues and resolutions accurately using our ticketing system.
- Troubleshoot technical issues within our HOA management and accounting software.
- Meet or exceed service level agreement response times for customer service.
- Perform other administrative duties as assigned.
Required Skills
- Demonstrate core competencies of empathy, teamwork, ownership, and a focused attention to clients, colleagues, and business partners.
- Self-motivated, able to prioritize effectively, and consistently perform in a fast-paced software development environment.
- Proficiency with multiple web browsers, Outlook, DropBox, Google web apps, MS Word, and Excel.
- Minimum of 2 years’ experience in Client Success or Support in a Tech or SaaS environment.
- Strong attention to detail, open to direction, and collaborative.
- Able to rapidly problem solve and think critically under pressure.
- Excellent written and verbal communication skills.
Preferred Skills
- Associate's degree or higher in business administration, accounting, information technology, or a related field.
- Basic understanding of bookkeeping principles and proficiency with accounting systems like QuickBooks.
- Familiarity with Android, iOS, remote desktop applications, and help desk software.
- Experience in the HOA Management industry or bookkeeping.
*** We are not offering sponsorship at this time (for those requiring government sponsorship for employment).
*** Only candidates currently authorized to work in the United States will be considered for this position; employment will not be offered or considered for candidates that have not yet received official confirmation of work authorization.'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Customer Service: 2 years (Required)
- Microsoft Office: 2 years (Required)
Location:
- Round Rock, TX 78664 (Preferred)
Work Location: In person