Bright Beginnings, Inc. is a non-profit organization that operates early childhood and family learning centers for families experiencing homelessness. Our mission is to meet the needs of children and families living in homeless environments by providing children with a safe, nurturing educational environment; preparing children to enter kindergarten ready to learn; and supporting homeless parents to stabilize their home lives and become self-sufficient.
Summary: The Family Services Manager is responsible for the overall planning, implementation, coordination, evaluation, and ongoing administration of family stability and services components of Bright Beginnings. The individual will have considerable ability to understand chronic homelessness, intergenerational poverty, their causes, and two generational approaches and solutions. This person must have the ability to provide effective leadership to plan and direct the work of others and the ability to establish effective working relationships with the public and others, and the ability to communicate effectively both orally and in writing.
Essential Duties:
- Responsible for the overall delivery of family services programming at Bright Beginnings.
- Ensure overall compliance with local, state, and federal standards and regulations.
- Ensure that families are progressing on the BBI self-sufficiency matrix.
- Ensure that parents are informed, engaged and participating in all major Family Engagement Programming.
Collaborate with all departments to ensure that the CARE Team process occurs bi-weekly and as a data-driven process.
- Serve as liaison between Bright Beginnings and Parent Policy Council including recruiting parents for the Policy Council, assisting with minutes, training, etc.
- Supervise direct reports through one-on-one meetings and a process of reflective supervision and their relationship building with families through family partnership agreements, follow-up services, social service home visits, case management, and goal setting.
- Coordinates training of direct reports including scheduling reflective supervision with Family Advocates on bi-weekly basis.
- Provide supervision, direction and support to direct reports, through feedback and training on effective intervention and supportive strategies.
- Participate in the Case Review process for children and families, ensuring that children and families receive the supportive services they need on a regular basis.
- Facilitate and lead the development of the Parent, Child, Family Engagement Framework (PCFE) goals that are the basis for the program’s school readiness goals.
- Review and update service area plans, policies and procedures for the effective operation of the Family Services program.
- Create, maintain and oversee monitoring procedures, protocols, and forms related to program performance standards.
- Supervise and maintain accurate and timely written/electronic records; including end of month reports, assessments, and documents for all transitions and other required forms. (Childplus, HSES).
- Analyze data for trends, patterns and needs in family outcome data for monthly reports, staff and parent trainings, and advocacy activities.
- Collaborate with various departments to plan programming and events and provide data and information to ensure various grant mandates are met. .
- Maintain confidentiality of information at all times.
- Attend all trainings, staff meetings, program manager and team meetings as required.
- Actively participate in community and program wide activities and events increasing awareness of program services offered through BBI.
- Work collectively with all program staff.
- Other duties as assigned.
Qualifications:
- Mission and culture alignment;
- Master’s degree preferred in family support, social services, social work, psychology or human development;
- LCSW or LICSW Required within 6 months of employment;
- Well versed in the Head Start Performance Standards and other regulations including but not limited to child abuse regulations and District of Columbia OSSE Licensing Regulations;
- Experience writing, supporting, administering and monitoring family treatment plans;
- Must maintain training and professional development credits current;
- Spanish – speaking and writing preferred, but not required;
- Excellent organizational, time management and communication skills;
- Strong written and verbal communication;
- Strong analytical skills with experience providing data analysis to both technical and non-technical audiences;
- Track record of establishing effective working relationships with colleagues at all levels across teams;
- Must have the ability to maintain a cooperative, diplomatic working relationship with co-workers, supervisors, families and the community;
- Must demonstrate flexibility in work settings, maturity of judgment and ability to work collegially;
- Strong computer skills with expertise in Windows-based programs, such as the Microsoft Office Suite;
Physical Demands:
- Be able to lift 5-10 lbs.
- Be able to walk, squat/kneel, sit on floor, see, hear and speak.
- Be able to raise objects from a lower to higher location or moving objects horizontally from one location to another.
- Be able to sit for extended periods of time in front of a computer.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Washington, DC: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Social Work or Case Management: 5 years (Required)
- Headstart: 5 years (Required)
Work Location: In person