Overview:
We are seeking a detail-oriented and highly organized individual to join our team as a Service Dispatcher/Coordinator for a Heating and Air Conditioning (HVAC) Company. You will play a crucial role in dispatching and coordinating the daily operations to ensure timely and efficient delivery of repairs and services. This is a full-time position with opportunities for growth and advancement.
Responsibilities:
- Receive and process service requests from customers
- Coordinate with customers and technicians to schedule service appointments
- Utilize Data-Basic management systems
- Monitor GPS tracking systems to ensure on-time service calls and repairs
- Maintain accurate records of service calls, including data entry into the company database
- Provide exceptional customer service by promptly addressing inquiries and resolving issues
- Collaborate with internal teams to ensure smooth operations and timely resolution of service-related matters
Experience:
- Previous experience in dispatching and customer service
- Proficient in data entry and able to navigate computer systems effectively
- Strong phone etiquette and communication skills to interact with customers, and Service Technicians
Benefits:
- Competitive salary based on experience
- Comprehensive benefits package including health insurance, retirement plan, etc.
- Opportunities for career growth and advancement within the company
If you are a motivated individual with excellent organizational skills, we encourage you to apply for the position of Service Dispatcher. Join our team and contribute to our mission of delivering exceptional service to our valued customers.
Job Type: Full-time
Pay: $19.55 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Pittsburgh, PA 15205 (Required)
Ability to Relocate:
- Pittsburgh, PA 15205: Relocate before starting work (Required)
Work Location: In person