SUMMARY:
Demonstrate Christ-like behavior and attitude in all job duties and responsibilities. Works in conjunction with all workers concerned with receiving, sorting, and distribution of donations. Responsible for all development operation functions related to maintaining the LAM Loading Dock.
ESSENTIAL DUTIS AND RESPONSIBILITIES include the following:
- Greet donors with a friendly and helpful attitude.
- Receipt every donation that comes into LAM loading dock.
- Collect complete receipt information such as donor name, address, specific donation item types, quantities, weights and descriptions.
- Upon request, and where needed collect photo and video media of incoming donations.
- Provide donors with stewardship materials such as stickers, story cards, and other designated items for gratitude towards donors.
- Answer inquiries by phone and email from donors regarding when/where/how to drop off donations and communicating the GIK acceptance policy.
- Maintain policy on what items are acceptable for donation.
- Have knowledge of and be able to provide answers to donors regarding all other involvement with LAM, such as monetary donations, volunteering, etc.
- Provide excellent customer service to donors, volunteers, and guests.
- Valuate receipts upon delegation from the Director of GIK.
- Update GIK databases, contact databases, financial records and document production per request of the Director of GIK.
- Assist in ensuring all Donor interactions are appropriately recorded within Raiser?s Edge.
- Maintain daily communication with the Warehouse Manager and Director of GIK to inform of sizeable donations coming through the loading dock.
- Maintain daily communication with the Warehouse Manager and Director of GIK about usage and distribution of donated items for departmental needs.
- Maintain working relationship with all LAM Departments to assist in delivering GIK inventory to their areas for use.
- Maintain the loading dock and tasks associated including disbursement of mail, handling recycling, transferring of GIK inventory to departments, recording of inventory
- Oversee the daily operations of the Program Clothing Room where clothing is distributed to clients, including clothing distributions, anticipating inventory restock needs, guiding and supervising work therapy students assigned to the area, and communicating all challenges to the Warehouse Manager.
- Maintain a working relationship with warehouse personnel.
- Responsible for training and oversight of program participants stationed at the loading dock for work therapy.
- Responsible for always keeping the loading dock area clean and free from trash and debris.
- Maintain cleanliness of work assignment areas and ensure they are always fully stocked.
- Other duties as assigned.