Full Time Career Opportunity at One of Nashua's Top Spas!
As a team, we work together to exceed our client’s expectations! We are looking for a front desk lead for evenings and weekends who is outgoing, self-motivated, energetic, fashion forward, customer focused, flexible and passionate for delivering exceptional customer service. Attention to detail, great multi-tasking skills, follow through and taking ownership are very important to us.
Essential functions include, but are not limited to, the following:
- Interacting with clients in a friendly and professional manner.
- Answering phones, confirming, and scheduling appointments.
- Checking clients in and out of their appointments with accuracy, while going above and beyond with every client at all times.
- Assist in promoting recommended products to clients and making notes in our system for future visits.
- Collecting and processing payments.
- Laundering of linens.
- Ensure a high level of cleanliness is maintained through all areas of the Spa daily.
- Assisting the Assistant Manager with projects
- Train new hires and coach existing team members to provide the best experience possible for our guests.
- Help grow the company by supporting retail sales as well as filling our calendar with future appointments.
Qualifications:
- Customer service skills: Ability to give service with a smile at all times and always keeping your cool even in stressful situations.
- Customer service experience is a plus.
- Able to handle multiple duties simultaneously.
- Team player with good organizational and interpersonal skills.
- Proficient with computers and contemporary software applications.
- Sales and upselling
Benefits:
- Friendly team-oriented work environment.
- Considerate discounts and opportunities to enjoy products and services.
- Training and resources on our software programs.
- Disability insurance offered (waiting period may apply)
- Must be flexible and able to work days and nights
- Paid time off
This is a permanent position that requires availability for afternoons, evenings and weekends (not a seasonal position).
If you meet all of these qualifications we would love to meet you!
Please submit your resume and cover letter through indeed!
Thank you!
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Work Location: In person