Job purpose
Under the direction of the Surveillance Supervisor, the incumbent is responsible for protection of casino assets.
Duties and responsibilities
-
Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
-
Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
-
Monitor all areas of the property at all times, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity, for proper resolution.
-
Utilize necessary equipment, to identify, record, document, and report illegal, suspicious or unusual activities occurring on property.
-
Protects company assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
-
Identify potential loss of revenue, including cheats, devices, and scams.
-
Promote positive public/employee relations at all times.
-
Maintain a clean, safe, hazard-free work environment within area of responsibility.
-
Safeguard the confidential information of all employees, department, and company records.
-
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
-
Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
-
Perform other duties as assigned.
Qualifications
-
High School Diploma or equivalent required.
-
Experience with computers, cameras and electronic equipment required.
-
Knowledge of casino operations required.
-
Attendance at dealer school strongly preferred.
-
One (1) year experience as a surveillance operator preferred.
-
Ability to obtain a gaming license.
-
Must have solid decision-making, organization, and interpersonal skills.
-
Excellent verbal communication skills are required.
-
The ability to thrive in a fast-paced multi-tasking, hands-on environment.
-
Ability to establish and maintain a positive and professional working relationships with all individuals.
-
Proficient in computer systems.
-
Ability to work occasional overtime and irregular hours.