Carolina Shutter & Blinds has been a growing customer-focused window coverings provider since 1991. As we continue to provide the best in American-made window coverings, we are seeking a customer service representative to interface with our clients and vendors.
The ideal candidate will have 3+ years of customer service support with complex product specifications, experience with Quickbooks accounting software, and a demonstrated ability to work with dynamic purchasing systems to place client orders.
Candidates with applicable experience in the window coverings industry will be strongly preferred.
Responsibilities
- Interact with our clients using voice, text, and email communications
- Schedule appointments for design consultations, installation, and service events
- Receive and review incoming orders for completeness and accuracy
- Enter orders through online purchasing portals for a variety of vendors/manufacturing partners
- Verify and double-check all entries completeness and accuracy
- Learn all product features and options to identify potential order submission errors
- Communicate effectively with the outside sales team, internal team, and vendors
- Take the extra mile to engage customers
Skills/Experience
- 3+ years of customer service and purchasing experience
- Top level attention to detail - catching one's own errors and those of others
- Stong technical computer skills - proficient with MS Office applications
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Experience:
- purchasing: 3 years (Required)
Ability to Relocate:
- Winston Salem, NC 27106: Relocate before starting work (Required)
Work Location: In person